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Frequently Asked Questions

Who am I buying from?
Headquartered in sunny Southern California, we pride ourselves in offering a wide variety of high quality plumbing products at a great price. Our products come from some of the largest, most respected manufacturers in the world. We have been in business for more than 6 years and have sold products to thousands of customers all across the USA, Canada, and Puerto Rico.

What is your Shipping Policy?

Shipping to Alaska, Hawaii, and Puerto Rico

Due to shipping requirements, there is a surcharge on shipping to AK, HI, & PR. These costs are automatically reflected at checkout based on your Zip Code. Please use our shipping calculator above.

Canadian Taxes & Tariffs:

Shipments to Canada are subject to a combined 20% sales tax and international tariff of the final sales value.

Shipping and Handling

All orders usually ship within 2 business days (M-F) after a payment has cleared. Payments arriving after 10 a.m. Pacific Time or on Friday and Holidays are processed the next business day. Most items are shipped via FedEx. We do not ship to P.O. Boxes. We are NOT responsible for shipping delays once turned over to the carrier.

Confirmed PayPal Shipping Address

If you are paying by PayPal, PayPal will override any manually input shipping address with your confirmed PayPal shipping address. To avoid deliveries to old or incorrect addresses, please verify your PayPal confirmed address before checking out. If your shipping address at checkout does not match your confirmed PayPal shipping address, shipment of your item(s) will be delayed until we are able to contact you.

Undeliverable Shipments

Shipments returned to us by our shipping carrier due to an undeliverable/incorrect address will be the responsibility of the customer. Any associated costs for re-shipment will be charged to and must be paid by the customer before we re-ship.

Mis-Shipments

If an incorrect item is received and reported with 72 hours, a pre-paid return shipping label will be issued to the customer at no cost. Once the incorrect item is received and inspected, the replacement order will be processed and shipped to the customer at no cost. Items reported incorrect or missing after the 72 hour inspection limit will not be considered for re-shipment.

Damaged Products

We take great care in shipping your products in protective packaging. However, should you receive a product damaged in transit, please contact customer service and file a claim within 72 hours of delivery. You may be required to hold the product for up to 10 days for inspection by the shipping carrier.

Do you ship internationally?
Yes

What is your Return Policy?
Please contact customer service for a Return Merchandise Authorization number prior to shipment. Products can be returned within 30 days from the date of sale with proof of purchase. Returned items must be unused, not have been installed, in its original packaging, and include all parts including installation instructions. All returns are inspected upon arrival for damage or missing parts. Refunds will not be processed on items returned in used/damaged condition or missing parts. A restocking fee of 20% for faucets and 15% for sinks and accessories will apply to all returns. Return shipping is at the expense of the customer.

What Customer Service help do you offer?

Customer Service is available Monday through Friday 8:30am to 4:30pm Pacific. When contacting support, please have proof of purchase information available including Make, Model number, Date of Sale & Order ID. Customer Service can be reached at 800-476-2950 or via email at support@planetfaucet.com.